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Outbound Services

We design and deploy outbound solutions that integrate with your marketing operations to qualify leads and to support sales. Our end-to-end process begins with a tailored strategy for your business and follows with a variety of services, including:

Lead Generation: Deploy outbound telemarketing calls that connect with and engage your market. Our agents leverage technology to connect with agents at a rate 3X most call centers without sacrificing quality.

Lead Qualification: Our team can help you navigate through thousands of potential prospects and allow your team to focus on the prospects that are “Sales Ready”.

Lead Nurturing: Provide the personalized touch prospects need to move forward confidently.

Warm Transfer: Connect your selling team with prospects that are ready to buy now.

Whether you’re looking for a quick-turn project with a set number of contact records, or you need a long-term solution with multiple full-time equivalents of a sales team, our agile approach to teleservices and our trained in-house staff can accommodate your needs.

BPO Services

Transcend offers more than just outbound services. We can take many of the functions that your business requires, but isn’t necessarily your core competency. We provide high-quality services that are typically 40% less than what you pay for them internally. Allow us to manage the hiring, training, and recruiting while you focus on growing your business.

Customer Support: Our clients benefit from big-company capabilities with outstanding personal service. The result is happier customers who buy more, speak positively about your brand and help your business grow

Back Office Functions: You need operational excellence to get them done quickly and correctly every time. Let your teams focus on the skills that drive your growth, and our people can handle the rest.

Help Desk: We recruit, hire, train and retain top talent so that you can scale up quickly. Our team can work right in your systems so there is no knowledge transfer or information gaps.