Customer Engagement Know How
Built on more than 20 years of marketing, sales, and customer service expertise; Transcend.Solutions delivers a high-value experience that empowers your business to achieve top line results and positively impact your bottom line.
LEAD ACCELERATION PLATFORM
Transcend simplifies online lead generation with internet marketing tools that put the power in your hands. We'll help you cultivate new prospects into engaged customers by understanding your business individually—our lead generation system includes developing a customized plan designed to fit your unique business challenges.
Qualifying leads is an important component of an optimized sales strategy, but methodical, cost-effective lead qualification can take up valuable time and resources. Transcend delivers high-value conversations to your prospects efficiently so you and your team can get back to the main objective—making sales.
Customer Experience Outsourcing
In today’s economic environment, companies are faced with the challenge of reducing costs while simultaneously delivering ever-higher customer service levels. Many executives are looking to the contact center to help them address this challenge and to play a more strategic role within the enterprise.
Services can include Lead Qualification, Lead Generation, Inside Sales, Outbound Customer Service, Customer Support and Data Validation or Verification.
Transcend Go-To-Market strategy has many components including sales coverage and process, operations, customer service, and pricing, as well as more tactical things like messaging and marketing campaigns that, together, reinforce a unique position in the market. This should not be seen as a quick-fix prescription for a current quarter shortfall, but rather as a long-term plan to increase revenues, decrease costs, and improve the customer experience.
What markets do we pursue?
Which customers do we target?
How do our offers fit with our channels?
What is our unique value proposition to each target customer?